LATINO GROUP identifies that the total satisfaction of customers and all stakeholders and positive market recognition are the fundamental principles for business success and company growth.

We have structured our POLICY to achieve five specific objectives for the stakeholders:

FOR THE CUSTOMER:
To surprise them with the excellence of our Product and Service quality.

FOR EMPLOYEES:
To ATTRACT, MOTIVATE, and RETAIN dedicated and efficient employees and promote their professional and personal growth.

FOR INNOVATION:
To foster a culture of internal innovation and creativity, transforming ideas into products and continuously improving internal processes, marketing, and organization, adding value to both the company and customers.

FOR PARTNERS:
To ensure business development and continuous improvement, guarantee consistent growth and benefits.

FOR THE COMMUNITY:
To fulfill social responsibilities, legal requirements, and safety standards while contributing to environmental sustainability.

To achieve this, the SGQA Policy is based on the following principles:

• Commitment to SGQA requirements and continuous improvement.
• Promoting trust-based relationships with all our partners (customers, employees, suppliers, external entities, and shareholders).
• Ensuring compliance with product requirements and customer expectations.
• Encouraging a culture of innovation and internal creativity.
• Promoting sustainability through social responsibility practices, environmental protection, and economic development.
• Risk assessment and implementation of appropriate mitigation measures.
  Planning and implementing corrective and preventive actions to address risks and opportunities.
• Operating based on Lean principles – continuous improvement, waste (cost) reduction, and quality enhancement.

The General Management is committed to providing all necessary resources, participating in implementing this policy, and promoting its dissemination.